Complaints

The complaint itself can occur due to a number of factors. It is important to keep records of how many types of complaints are repeated, how often, and what is the cause. If a pattern of behavior is found that leads to some type of complaint, the cause should be adequately eliminated. 

Group of reasons - all complaints that occur can be attached to a group. These groups will depend on the business you are in. Groups can be created for the same reason for which the complaint occurs, for the same way of resolving the complaint, for the group of products for which complaints occur, etc. 

The reason - here it is necessary to briefly describe the reason for the complaint. It will happen that the same type of complaint is repeated for the same product group, so you will be able to use the reason already entered.